1. Return and exchange process：

1、 Call or QQ beforehand before returning or changing goodsContact our after-sales customer service personnel to explain the reasons and confirm the correctness, after-sales customer service personnel should inform the specific return methods (return address, consignee, return route)。

2、 After receiving the confirmation of after-sales customer service personnel''''''''s refund and exchange, please send the goods back. The buyer shall bear the freight for quality problems, and the freight for quality problems shall be borne by us.。

3、 When returning goods, we must send back all the accessories (packing, sales order, invoice, return and exchange processing order, etc.) and fill in the return and exchange processing order to inform the user name, order number, refund account, etc., so that the refund can be processed as quickly as possible.。

4、 After receiving the confirmation of the after-sales customer service personnel''''''''s refund and exchange, please send the goods back to us.。

5、 After-sales customer service personnel receive refunds, refund。

6、 After-sales customer service personnel receive refunds, refund。

Supplementary Notes on Returns and Exchanges：

(1) Scope of after-sales service：

All products sold by our company are returned and exchanged. Specific criteria are：

1. Products damaged, deteriorated, wrong goods can be unconditionally returned (photo certificate is required)

2. Non-product quality problems(Except those that have been removed from shelves and shut down)Exchange is accepted only (if other goods are exchanged, more money can be returned, less money can be paid), and no return is accepted.。

3. Special commodities are cleared because of pressure, so they will not be returned, but they are absolutely guaranteed to be of good quality.。

(2) Distribution of returned commodities

1. Whether returned or exchanged, please communicate with customer service first. If you do not contact customer service, you will return the goods and delay the processing.！

2. If there is any problem with the goods, please express them to us within seven days after receipt. It will not be accepted beyond the time limit. Please understand.。

3. Goods returned or exchanged must be packed in good condition. Packing must be accompanied by a note describing the situation and requirements (indicating the order number, reasons for return, how to deal with it). If you need to bear the freight, please put the freight in the package and send it together.。